Last Updated: May 2025
At SWIFT GLOBAL MAIL®, our goal is to make shipping and delivery as smooth, reliable, and transparent as possible. This Shipping & Delivery Policy explains how we process, ship, and deliver orders. By using our Services, you agree to the terms outlined below.
1. Shipping Methods
We offer a range of shipping options to suit different needs:
- Standard Shipping – Cost-effective delivery within estimated timeframes.
- Express Shipping – Faster delivery for urgent shipments.
- Freight & Cargo Services – For large or bulk shipments.
- International Shipping – Delivery to destinations worldwide, subject to customs clearance.
The availability of shipping methods may vary depending on package size, weight, and destination.
2. Processing Times
- Orders are typically processed within 1-2 days after confirmation of payment.
- Processing times may be longer during holidays, high-demand periods, or in case of incomplete documentation.
- Customers will receive confirmation once their shipment has been dispatched.
3. Delivery Timeframes
Estimated delivery times vary based on destination and shipping method:
- Domestic Shipments: 2-3 Business days
- International Shipments: 3-7 Business days (subject to customs clearance)
Please note: delivery estimates are provided as guidelines and are not guaranteed. Unexpected delays due to weather, customs, strikes, or unforeseen circumstances may occur.
4. Shipping Costs
Shipping costs are calculated based on:
- Package weight and dimensions
- Destination
- Selected shipping method
All costs will be provided in a service quotation before payment is made.
5. Tracking & Notifications
- All shipments include a tracking number (where available).
- Customers can track shipments directly through our website or the carrier’s platform.
- Email or SMS notifications may be sent at key stages (dispatch, in transit, out for delivery).
6. Customs, Duties & Taxes (for International Shipments)
- International shipments may be subject to import duties, taxes, or customs fees in the destination country.
- These charges are the responsibility of the recipient unless otherwise specified.
- Delays caused by customs are beyond our control.
7. Failed Delivery Attempts
If delivery is unsuccessful due to incorrect address details, refusal to accept delivery, or absence of the recipient:
- The package may be held at a local facility for a limited time.
- Additional re-delivery or storage charges may apply.
- In some cases, the package may be returned to us.
8. Damaged, Lost, or Delayed Shipments
- We take every precaution to ensure safe delivery.
- In the rare case of a lost or damaged shipment, please contact us immediately at info@swiftglobalmail.com
- Claims must be reported within 3 days of the expected delivery date.
- Compensation (if applicable) is subject to shipping insurance and carrier policies.
9. Changes to Shipping Details
- Once an order is shipped, address changes cannot be guaranteed.
- Requests for changes must be submitted promptly, and additional fees may apply.
10. Contact Us
For any questions about shipping or delivery, please contact us:
SWIFT GLOBAL MAIL®
Email: info@swiftglobalmail.com
Phone: +1 (310) 773 5890
